This privacy policy sets out how Lucion Services uses and protects any information that you give Lucion Services when you use this website.

 

 

1. Introduction

1.1    Lucion Services Ltd are committed to safeguarding the privacy of our website and visitors.

 

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of

that personal data. This policy applies to all of our websites.

 

1.3    By using Lucion Services website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

1.4    In this policy, "we", "us" and "our" refer to the Lucion Services. For more information about Lucion Services and how to contact us, see Section 14.

 

2. How we use your personal data

2.1    In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(b)    Any personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal basis of the processing.

 

2.2    We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system, Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.

 

2.3    We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

 

3. Providing your personal data to others

3.1    We may disclose names, postal address, email address and phone number (personal data) to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) in so far as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

 

3.2    We may disclose your personal data to our insurers and/or professional advisers in so far as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

3.3    In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

4. Retaining and deleting personal data

4.1    This Section 4 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

4.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

4.3    We will retain your personal data as follows:

(a)    Usage Data will be retained for a maximum of ? years since your personal data was last logged on the website;

(b)    Enquiry Data will be retained for a minimum period of 12 months following the submission on the enquiry and for a maximum period of two years following submission on the enquiry;

(c)    Correspondence Data will be retained for a minimum period of 12 months following the date of submission, and for a maximum period of three years following last correspondence.

 

4.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)    the period of retention of name(s), postal address, email address(es) and phone number(s) will be determined based on whether it falls under usage, enquiry or correspondence.

 

4.5    Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

5. Security of personal data

5.1    We are committed to ensuring that your information is secure. In order to prevent unauthorised access, alteration or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

5.2    Your data is held on our website on our own AWS Servers. The data is not accessible or used by the server company. See AWS’s Privacy Policy here.

 

5.3    Your name and email is also stored in Pipedrive, our CRM system when you make an enquiry to work with us, and Mailchimp which is the email system we use to send you information on events and policy updates. These system(s) do not use or share your data with anyone else. We do not store paper copies of your data.

 

6. Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

 

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

 

6.3    We may notify you of changes to this policy by email.

 

7. Your rights

7.1    In this Section 7, we have summarised the rights that you have under GDPR data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

 

7.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

 

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

 

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

 

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

 

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest to the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

 

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

 

7.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

 

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

 

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

 

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

 

7.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

 

7.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

 

7.13  You may exercise any of your rights in relation to your personal data by written notice or via e-mail to us, in addition to the other methods specified in this Section.

 

8. Third party websites

8.1    Our website includes hyperlinks to, and details of, third party websites.

 

8.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

9. Updating information

9.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

10. About cookies

10.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

10.2  Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

10.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

11. Cookies that we use

11.1  We use cookies for the following purposes:

(a)    to help us to analyse the use and performance of our website and services

(b)    to store your preferences in relation to the use of cookies more generally

 

11.2  Details of the cookies we use are listed under point 12.2

 

12. Cookies used by our service providers

12.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

 

12.2  We gather information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.  The cookies that we use are:

 

From	Name	Expiry	Description
Lucion	cookies_ANALYTICS	1 year	This cookie is required and is only used to store your preference
Lucion	cookies_ESSENTIAL	1 year	This cookie is required and is only used to store your preference
Leadfeeder	_lfa_*	2 years	Leadfeeder cookie used to store and track audience reach
Google	SIDCC	1 year	The "SIDCC" cookie is used as security measure to protect users data from unauthorised access
Google	__Secure-3PAPISID __Secure-1PAPISID	2 years	These cookies are used to deliver ads that are more relevant to you and your interests
Google: youtube	APISID HSID SID SAPISID SSID NID	2 years	Cookie is used to play YouTube videos embedded on the website.
Google	1P_JAR	30 mins	Set by Google. This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates. Google’s policies can be viewed at https://policies.google.com/technologies/types
Google	NID	1 year	Set by Google. This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates. Google’s policies can be viewed at https://policies.google.com/technologies/types
Google	_gid	1 day	Google Analytics cookie to store and count pageviews.
Google	_ga	2 years	This cookie is set by Google Analytics used to distinguish users.
Google	_gat_*	1 minute	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
Google	DV	30 mins	Used to collect information about how visitors use our site which we use to compile reports to help us make improvements. The cookies enable the collection of information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
Google	CONSENT	37 years	Set by Google. This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates. Google’s policies can be viewed at https://policies.google.com/technologies/types
Microsoft	MUID	1 year 1 month	Used for making user activity map
Microsoft	CLID	various	Identifies the first-time Clarity saw this user on any site using Clarity.
Microsoft	ANONCHK	10 minutes	Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.+
Microsoft	MR		Indicates whether to refresh MUID.
Microsoft	SM	session	Used in synchronizing the MUID across Microsoft domains.
Microsoft	_cltk	session	Session cookie, no further information from Microsoft
Microsoft	_clck	1 year	This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
Microsoft	_clsk	1 day	Connects multiple page views by a user into a single Clarity session recording.
Hotjar	_hjClosedSurveyInvites	365 days	Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.
Hotjar	_hjDonePolls	365 days	Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.
Hotjar	_hjMinimizedPolls	365 days	Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site.
Hotjar	_hjShownFeedbackMessage	365 days	Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show.
Hotjar	_hjSessionTooLarge	session	Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.
Hotjar	_hjSessionRejected	session	If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues.
Hotjar	_hjSessionResumed	session	A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection.
Hotjar	_hjid	365 days	Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
Hotjar	_hjRecordingLastActivity	session	This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).
Hotjar	_hjTLDTest	Session	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
Hotjar	_hjUserAttributesHash	Session	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.
Hotjar	_hjCachedUserAttributes	Session	This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.
Hotjar	_hjLocalStorageTest	under 100ms	This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
Hotjar	_hjIncludedInPageviewSample	30 minutes	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.
Hotjar	_hjIncludedInSessionSample	30 minutes	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.
Hotjar	_hjAbsoluteSessionInProgress	30 minutes	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
Hotjar	_hjFirstSeen	Session	This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
Hotjar	_hjViewportId	Session	This stores information about the user viewport such as size and dimensions.
Hotjar	_hjRecordingEnabled	Session	This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.

 

3. Managing cookies

13.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links (correct at time of publishing):

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    https://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

 

13.2  Blocking all cookies will have a negative impact upon the usability of many websites.

 

13.3  If you block cookies, you will not be able to use all the features on our website.

 

14. Our details

14.1  This website is owned and operated by Lucion Services Ltd.

 

14.2  We are registered in England and Wales 9476425.

 

14.3  Our principal place of business is 7 Halifax Court, Dunston, Gateshead, Tyne & Wear, NE11 9TJ

 

14.4  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website from time to time; or 0345 5040 303.

(d)    by email, using the email address published on our website from time to time; or info@lucionservices.com